At Soulmate Customs, we prioritize accurate order processing and the security of your personal information. Please review the following policies to understand how we handle customer information and what responsibilities you have when placing an order.
Information Changes
Once an order is marked as Fulfilled on Shopify, no changes can be made to customer information such as address, name, phone number, email or order details. For this reason, it is essential to verify that all information provided during checkout is correct to ensure smooth processing and delivery.
Personal Information Management
All personal information shared with Soulmate Customs is handled according to our Privacy Policy, ensuring your data is managed securely. To review our Privacy Policy, please visit Our Website.
Customer Responsibility
Soulmate Customs is not responsible for issues with order shipments or contact attempts due to incorrect information provided by the customer. Ensuring that all provided details are accurate and complete at the time of order placement is essential to avoid potential delays or delivery issues.
Note: We do not alter any information provided by the customer at the time of purchase. All information submitted is 100% the responsibility of the customer. If our system flags your order due to issues such as an incompatible shipping address, mismatched payment information, or other discrepancies, a team member will reach out to assist with making the necessary adjustments.
For questions regarding our customer information policies or if you need help updating your information before your order is fulfilled, please reach out to us at info@soulmatecustoms.com. Our team is here to assist!