At Soulmate Customs, we strive to provide transparency around all shipping-related costs and policies. Please review the following information regarding shipping fees, responsibilities, and our refund policy.
Customer Responsibility for Shipping Fees
All shipping fees incurred during the purchase process are the sole responsibility of the customer. This includes:
- Initial Shipping Fees: The cost to ship your order from Soulmate Customs to you, including any extra fees that may be charged by the shipping carrier.
- Import/Customs Fees (for International Shipments): For orders shipped outside of the United States, additional import or customs fees may apply upon arrival in the destination country. These fees are assessed by customs in your country and are the customer’s responsibility to pay.
Liability for Extra Charges
Soulmate Customs is not liable for any additional charges that may arise after your package is shipped, including but not limited to:
- Post Office Charges: Extra fees imposed by the post office or other shipping carriers, such as fees related to package handling, storage, or specific delivery arrangements.
- Additional Carrier Charges: Any unexpected fees charged by third-party carriers due to delivery adjustments, address modifications, or storage needs.
Please be aware that these potential additional charges are separate from the initial shipping fee paid during checkout and may vary by carrier or country.
Non-Refundable Shipping Fees
All shipping fees are non-refundable. This policy applies to:
- Initial Shipping Fees: The original shipping cost paid at checkout is non-refundable, even if the order is later canceled or returned.
- Return Shipping Fees: Any fees incurred to return a product to Soulmate Customs are also the responsibility of the customer and are non-refundable.
For any questions or additional assistance regarding shipping costs, please reach out to us at info@soulmatecustoms.com. Our team is here to help clarify any details related to shipping policies and costs.