Order Status & Shipping Information
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Order Processing and Shipping Times
At Soulmate Customs, each order is meticulously crafted to meet your unique specifications. Our goal is to deliver your personalized item as quickly as possible while maintaining quality standards. Here’s what you need to know about our processing and shipping times: Processing Time Standard Pr... -
At Soulmate Customs, each item is personalized and carefully crafted, requiring dedicated processing time. Here’s what you can expect regarding our standard processing timelines and factors that may impact your order. Standard Processing Time 5-10 Business Days Our typical processing time is 5-...
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We offer expedited processing for purchase at checkout to prioritize your order and minimize wait times. Please review the details below to understand how this service works. What is Expedited Processing? Expedited processing ensures that your order receives priority handling and is processed w...
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Lost, Stolen, or Damaged Packages
At Soulmate Customs, we prioritize delivering your order securely and in perfect condition. Here’s our policy on lost, stolen, or damaged packages and how you can protect your order. Package Protection We highly recommend adding Package Protection at checkout. This optional coverage protects ag... -
Shipping Costs & Additional Charges
At Soulmate Customs, we strive to provide transparency around all shipping-related costs and policies. Please review the following information regarding shipping fees, responsibilities, and our refund policy. Customer Responsibility for Shipping Fees All shipping fees incurred during the purcha... -
Failed Delivery & Packages Returned
Lost, Stolen, or Damaged Packages If a package is lost and has never been returned to us, it falls under the Package Protection policy and customers must notify us promptly. For full instructions, please refer to the Lost, Stolen, or Damaged Packages section. ⚠️ Note: Soulmate Customs is not res...