At Soulmate Customs, each order is meticulously crafted to meet your unique specifications. Our goal is to deliver your personalized item as quickly as possible while maintaining quality standards. Here’s what you need to know about our processing and shipping times:
Processing Time
- Standard Processing:
- 5-10 business days This time frame covers the internal handling needed to create your customized item. Please note that processing time does not include shipping time, which depends on the method selected at checkout. ⚠️ Note: Processing times may be extended slightly during peak seasons (e.g., holidays) or due to high demand.
- Expedited Processing:
- 3 business days For a priority handling service, expedited processing ensures that your order is prepared and ready to ship within 3 business days. ⚠️ Important: Expedited processing applies only to our internal production time and does not influence shipping transit times.
Shipping Times (Estimated Delivery)
Once your order has been processed, shipping times depend on your location and the selected carrier. Here’s a general guide:
- United States: Estimated delivery in 2-5 business days for regular shipping and 1-2 business days for priority shipping
- Canada: Estimated delivery in 1-2 weeks
- Other International Destinations: Estimated delivery in 2-3 weeks, though customs processing may extend this timeframe
Additional Shipping Information
- Carrier Responsibility: All estimated delivery times are based on information from the shipping carrier. Once your order leaves our facility, the package is under the carrier’s control, and delivery times may vary.
- International Orders: Customs and import processing may delay delivery in some countries. We recommend allowing additional time for customs clearance if shipping internationally.
- Address Issues: Please make sure your shipping address is correct. If the package cannot be delivered due to address issues or the recipient being unavailable, delays may occur, and any reshipment fees will need to be covered by the customer.
⚠️ Note: Processing times only begin once all order details are confirmed. This includes any approvals, revisions, or additional information needed to complete your order.
Tracking Status - "In Transit"
If your tracking status shows “In Transit” for an extended period, it may be due to customs (for international orders) or carrier delays. Here’s what you can do:
- For International Orders: Customs clearance can sometimes extend the shipping time, particularly during peak seasons. We recommend reaching out to the carrier directly with your tracking number for more detailed information.
- For U.S. Orders: If your package shows as “In Transit,” it is most likely with the carrier and moving through their network. You can check the tracking link sent to your email or contact the carrier directly if further clarification is needed.
If you need additional help, our customer support team is always here to assist. Reach out to us at info@soulmatecustoms.com with any questions or concerns about your order status.