At Soulmate Customs, each item is personalized and carefully crafted, requiring dedicated processing time. Here’s what you can expect regarding our standard processing timelines and factors that may impact your order.
Standard Processing Time
- 5-10 Business Days Our typical processing time is 5-10 business days (Monday to Friday; 9AM to 3PM), excluding weekends and holidays. During peak times—such as holiday seasons or promotions—this timeframe may extend slightly due to increased order volume.
Potential Causes of Delays
While we strive to process orders as quickly as possible, some factors may impact processing and shipping timelines:
- High Order Volumes: During holidays or sales events, demand may increase processing times. We work diligently to fulfill orders promptly, but please allow extra time during these periods.
- Carrier Delays: Once your order ships, the delivery timeline is managed by the carrier and may vary. Weather, logistical challenges, or other unforeseen factors may occasionally cause shipping delays.
- International Orders & Customs: For international shipments, customs clearance may extend delivery times. Customs processes vary by country and are outside of our control.
If we anticipate significant delays with your order, our team will proactively notify you. For any questions or updates on your order status, please reach out to us at info@soulmatecustoms.com.
We appreciate your patience as we work to deliver your custom item. Thank you for choosing Soulmate Customs!
Jun 9, 2026