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Replacement Policy
At Soulmate Customs, we want every order to bring you joy and leave you completely satisfied. If something isn’t right, don’t worry — we’ll redo your item until you’re happy.
Replacements are available if:
Your item doesn’t match the design or custom requests you approved.
Design quality
There a...
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Return Policy
At Soulmate Customs, every item is made uniquely for you according to your custom requests. Because of this, all orders are final. We do not accept returns or issue refunds for orders that are already in production or due to buyer’s remorse.
If there’s ever a quality issue or defect with your ord...
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Order Cancellation Policy
We understand that sometimes plans change, and you may need to cancel your order. Below is our policy for cancellations, including eligibility requirements and fees.
Eligibility for Cancellation
Unfulfilled Orders: Orders can be canceled if they are marked as Unfulfilled in our system, which me...